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Snowsports School Adult Centre Manager

Vernon, British Columbia
Silver Star Ski Resort Ltd
Career Opportunities
The position of Snowsports School Adult Centre Manager is responsible for the operation & product delivery of the Snowsports School Adult Department.
-Manage the recruitment and selection of the Instructors for the Adult Centre and scheduling staff.
-Manage the induction of the Instructors including : pre arrival communication, administration of contracts for Adult and Adventure Centres, signing off training and readiness checklist
-Design, develop and deliver (inconjuction with Snowsports School Adventure Centre Manager and Technical Director) the Induction Training Program for Instructors.
-Manage the development and growth of the Instructors to meet business and personal needs. ?Lead & manage Snowsports Scheduling Team towards achieving operational excellence and the high quality delivery of products and services to our guests, with the right Insructors on the right lessons at the right time, ensuring that the schedule correctly reflects the Instructor work load then used for Advanced Tracker.

-Design, develop and deliver (in conjunction with the Snowsports School Adventure Centre Manager) an Incentive and Reward Package designed to drive both Group Lesson and Private Lesson Business that operates within the Wage to Revenue target of 58%.
-Develop (in conjunction with Resort Services Director) and directly manage 217 & 263 Business Plan (budget, KPIs & metrics, reporting).
-Develop a process to obtain regular feedback following daily lessons and during programs, review feedback weekly and implement an action plan to address shortfalls and optimize strengths in conjunction with Adventure Centre Manager and Technical Director.
-Ensure that staff training and leadership places the Guest Experience at the fore front of lesson delivery.
-Implement a culture of continuous improvement and feedback to ensure that lesson delivery meets the needs and expectation of our customers

KEY COMPETENCIES
-Planning and Organizing
-Team Leadership
-Inspiring
-Developing People
-Collaborating for Success
-Communication
-Initiative
-Customer Orientation
-Flexibility

TEAM GOALS:
-Employee - Develop and lead a highly motivated team that is engaged and make a positive contribution through clear leadership and communication of the People Plan.
-Guest Experience - Exceed customers' expectations with high service levels in lessons and programs.
-Stakeholder - Manage efficiencies though incremental year on year growth whilst keeping costs within budget.
-Community - Create an increased awareness of Snowsports School within the local community.

REQUIREMENTS:
-Four years previous experience as a manager in a similar position
-Successful track record in the tourism/service industry
-Unparalleled customer service and staff motivation skills
-CSIA/CANSI/CASI/CSCF an asset
-Clean BC Drivers License
Industry:Travel, Transportation and Tourism
Type:Full Time
Website:www.skisilverstar.com

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